|| This is the site of
THE "hottest stuff" of IT management in Israel
This is the Israeli IT Service Management Forum (itSMF)
site. The site serves all the (crazy?) Israelis who willing to improve
their IT department into "Service Oriented" department, according to
ITIL method. itSMF established to promote the
ITIL method among infrastructure professionals in the local IT
The forum is where experts from various IT professions can meet and
share their experience and knowledge regard ITIL and other IT issues.
The founders of the forum put a target to provide the IT experts a
place where their ideas can be heard, broadcast and shared as well as
improve their professional skills. The local forum is a chapter of the
international organization and it also the bridge to the global itSMF.
The forum will assist companies as well as individuals to seek the best
solutions for their Infrastructure units by getting the best and
experienced professionals in their field, so together we can promote
the efficiency and effectiveness of the IT units, according to ITIL.
ITIL / ITSM is?
The ITIL method was born in England on the 80's, during their
search for the "best way to operate IT". They spend significant effort
to learn from IT organizations all over the world, and they came with
few books of "Best Practice".
The method divides IT into 10 processes, which describes the way
IT should be performed. (like: Change Management, Release Management
etc.) - each of those processes is being performed by a member of a
team of experts in the organization. While using the ITIL method
each one of the processes can be specifically defined as well as the
relations between the processes.
The idea is how to move from "Technology Orientated" IT organization
into an IT which is aligned to the business and by that brings
effectiveness and efficiency to the business.
The process are recommended framework and each organization can apply
it, from only one process to the whole package.
in Israel - what's all about?
itSMF Israel established on early 2006 by Benny Kamin from I-til Consulting - the
local ITIL pioneer, Sabina Galat, and Dudu Bar-Yehoshua,
and they put on its agenda to distribute ITIL method in Israel.
are our aims?
||To develop and promote
industry best practice in service management, according to ITIL.
professionalism within service management personnel.
||To provide a vehicle for
helping members improve service performance.
||To provide members with a
relevant forum in which to exchange information and share experiences
with their peers on both sides of the industry.
are our members?
Approximately 80% of the membership represents organizations striving
to implement and sustain high quality IT Service Management solutions,
with the remainder being organizations providing products and services
to assist in those endeavors. Organizations range from large
multi-nationals through small and medium local enterprises to
individual consultants and cover both the public and private sectors.
do we offer to our members?
While, broadly speaking, all chapters offer very similar services, the
range and sophistication does vary according to the size and maturity
of the chapter.
knowledge: Members are addressed for the latest and the
newest on the market.
Exchange practice and best experience with similar team players from
Participations in vendor's unique solutions prior to its release to
Getting connection to information source for their eyes only.
Special prices for ITSM publication.
There will be an annual conference where members will be hosted freely
or on symbolic fees as well as special fees for participation in
conferences all around the world.
Who we are?
is the only internationally recognized and independent organization
dedicated to IT Service Management. It is a not-for-profit
organization, wholly owned, and principally operated, by its
The itSMF is a major influence on, and contributor
to, industry "best practice" and Standards worldwide, working in
partnership with a wide range of governmental and standards bodies
In all the world the forum members are meeting on a monthly or
bi-monthly basis (this is where the concept "forum" came from) - the
goal of those meetings is to discuss and offer solutions for issues
raised while implementing ITIL.
So when ever we will have our gathering we can share our experience,
knowledge and overcome the issues being raised - this is how ITSM being
improved and shared.
In addition to it the forum will help organizations to find the best
professionals in their fields to help and improve the day to day
operations of the IT units in Israel.
Meaning: If you are and ITIL consulting or someone who is looking for
such services this is the place to find each other.
The forum managenment team:
|| Benny Kamin
Benny is ITIL pioneer in Israel. On early 1998 he performed the first
project according to ITIL, during building the NSM system at the Israel
Electric Company. Benny performed the first ITIL implementation project
in one of the biggest banks in Israel, raising 3 ITIL processes at the
IT division of the bank. Today Benny (MBA, B.Sc) is the CEO of
consulting company named I-til Consulting, which specialized in ITIL
|| Alex Rozov
Alex is a freelance consultant active in the Area of ITIL since 2001.
In 2004 Alex was one of the first 3 certified ITIL Service Managers in Israel
and he has been certified as an ITIL V3 Expert since 2009.
In the past years Alex have worked with numerous organizations in assessing,
re-engineering and implementation of ITIL based processes.
Alex has also been acting as the main instructor for ITIL under HP Education in Israel
and has educated over a 100 people to ITIL Foundation level,
as well as quite a few people to ITIL V3 Expert level.
Mobile: +972-52-527 8966